Customer Portal

Enable your customers to independently manage their trade-ins, lightening your team's workload.

Transparent Processes

Mitigate negative reviews through open communication

Promote transparency in your mail-in trade-ins by issuing updated offers through the customer portal. This allows customers to view a direct comparison of the original and revised offer, alongside the reasoning and images of any product discrepancies.

Self-Service Option

Minimize support hours

Customers have the autonomy to view, modify, cancel, and alter payout methods all within the customer portal, freeing your team to concentrate on higher-priority tasks.

Code-Free Solution

Save precious time

Our customer-friendly widget, API, and point-of-sale systems all integrate seamlessly with the customer portal. There's no setup or coding required - it's a solution that just works.

 FAQs

  • Yes, customers can cancel their trade-ins inside the customer portal. The portal will ask for a reason why so you can learn why customers are canceling and improve your customer experience.